EXPRESS POST REFUNDS. WITHOUT THE ADMIN.
You send parcels.We send youmoney back.
We recover eligible Australia Post Express Post refunds. We handle the claims. You receive 70% of the money recovered.
You never send us money. We send money to you.
If we recover nothing, you pay nothing.
SOUND FAMILIAR?
Late parcels happen.Chasing refunds takes work.
The details are everywhere.
Shipment records. Lodgement dates. Delivery screens. Finding a late parcel is only the first step.
Every claim needs attention.
Checking eligibility, gathering evidence, submitting the claim, then following up. It adds up across thousands of orders.
We take it from shipment review to recovered refunds. Your team gets on with running the business.
A REAL CLIENT RESULT
Money recovered.Not just identified.
For one ecommerce business, we recovered $12,000 in postage refunds over four months. The refunds were received, and we were paid for our work.
$12,000
in postage refunds recovered
- 4 months
- recovery period
- ≈ 5,000
- orders reviewed
Total refunds before our 30% service fee. Results depend on shipping volume, shipment eligibility and delivery performance. We do not guarantee a recovery amount, and past results do not guarantee future recoveries.
HOW IT WORKS
From your shipmentsto your bank account.
Get connected
You add us as a team member on your MyPost Business account and tell us where refunds should be paid. That is the whole setup, and you can remove our access whenever you like.
We check your shipments
We review your Express Post shipping and delivery records, checking which shipments may qualify for a postage refund.
We handle the claims
We gather the details, submit eligible claims and follow up. Australia Post assesses and approves each claim.
You receive your money
We retain our 30% success fee and transfer 70% to your bank account, with a statement showing the breakdown.
We repeat the review and claims process each month while you remain enrolled.
SIMPLE PRICING
No out-of-pocketpayments. Ever.
Our fee comes entirely from the refunds we recover. You never need to send us a separate payment.
- No setup fee
- No monthly subscription
- Nothing recovered? Nothing to pay.
We work with ecommerce businesses that:
- Have a MyPost Business account on Band 3+.
- Ship with Australia Post Express Post domestically.
- Can add us as a team member on that account.
- Businesses that use eParcel
Businesses that ship via eParcel are not eligible for this service. Not every delayed shipment qualifies. We check applicable conditions including network coverage, lodgement timing and exclusions.
EVERY REFUND, EXPLAINED.
70%
goes to you
30%
our success fee
For example, if we recover $1,000
- You receive
- $700
- We retain
- $300
You receive a statement showing the refunds recovered, our fee and your payment.
STRAIGHT ANSWERS
Good questions.No small talk.
Do we need to pay anything upfront?
No. There are no setup fees or monthly fees. We only earn a success fee when refunds are recovered. If we recover nothing, you pay nothing.
What access do you need?
Two things. You add us as a team member on your MyPost Business account, which is what lets us see your shipments and lodge claims, and you tell us the bank account you want refunds paid into. That is all — we do not need access to your email, and you can remove our access from your account whenever you like. Bank details are stored write-only and never displayed back, and the claim links Australia Post sends are treated as credentials and never logged.
How much could we get back?
That depends on your shipment volume, eligibility and delivery performance. We do not guarantee a recovery amount, and not every delayed shipment qualifies. The review tells you the size of the opportunity before you commit to anything.
How do you get paid?
We retain 30% of the refunds recovered and transfer the remaining 70% to you. Our fee comes entirely from the recovered funds, so you never need to send us a separate payment. We cannot see your bank account, so we will never tell you a refund has landed — your bank statement is the final word.
Are you part of Australia Post?
No. We are an independent refund recovery service, not affiliated with or endorsed by Australia Post.
START WITH A CONVERSATION
Let’s talkabout yourshipments.
Tell us your approximate monthly Express Post shipping volume. We will confirm whether your business is a fit and walk you through getting connected.
We handle the claims.You get back to business.
Independent refund recovery service. Not affiliated with or endorsed by Australia Post. Refund eligibility and approval are subject to Australia Post’s Express Post guarantee and applicable conditions.